Whether you have questions about our services, need assistance, or want to discuss your ITSM needs, we’re here to help.

Privacy Policy 

At ISMS K9 Security Management Inc., we are committed to protecting the privacy of our clients, partners, and employees. This policy outlines how we collect, use, store, and protect personal data, ensuring compliance with ISO 27001 and relevant data privacy laws.

1. Scope of the Privacy Policy

This policy applies to:

- All personal data collected and processed by ISMS K9 Security Management Inc.

- Data collected through our services, website, IT systems, and communication channels.

- Employees, clients, suppliers, and other stakeholders whose data we manage.

2. Data Collection

We collect personal information to provide IT services, ITIL/ITSM support, and security management solutions. This may include:

- Client Data: Name, contact details, billing information, and project-related details. 

- Employee Data: Name, contact information, identification documents, employment records, and payroll details. 

- Website Data: IP addresses, cookies, and user activity logs to improve website functionality and security.

3. Purpose of Data Use

Personal data is processed for the following purposes:

- Service Delivery: Providing IT solutions, security services, and helpdesk support. 

- Compliance: Meeting legal and regulatory obligations, including ISO 27001 standards. 

- Communication: Responding to inquiries and sending service updates or important notifications. 

- Employee Management: Administering employee benefits, payroll, and performance monitoring. 

- Security Monitoring: Using IoT Cloud CCTV systems to maintain security on company premises.

4. Data Storage and Retention

- Data Storage: Personal data is securely stored in ISO 27001-compliant systems, with encryption and access control measures in place. 

- Retention Period: Data is retained only for as long as necessary for business, legal, or regulatory purposes. Once no longer required, data will be securely deleted or anonymized.

5. Data Sharing and Third-Party Access

We do not sell or share personal data with unauthorized third parties. However, we may share data with:

- Service Providers: Trusted vendors for IT support, payroll, and cloud services under strict confidentiality agreements. 

- Legal Authorities: When required by law or for compliance with regulatory frameworks.

 6. Security Measures

We implement ISMS (Information Security Management System) controls to protect personal data:

- Encryption: All sensitive data is encrypted in transit and at rest. 

- Access Control: Data access is restricted based on roles and need-to-know principles. 

- Incident Response: Any data breach or security incident will be reported immediately, and corrective actions will be taken in accordance with our incident management procedures.

7. Rights of Data Subjects

Individuals whose personal data we collect, and process have the following rights:

- Access: Request access to their personal data held by us. 

- Correction: Request corrections to inaccurate or incomplete data. 

- Deletion: Request the deletion of personal data, where applicable. 

- Objection: Object to the processing of their data for specific purposes. 

- Data Portability: Request a copy of their data in a machine-readable format.

8. Cookies and Website Tracking

We use cookies to enhance user experience and analyze website traffic. Users can manage their cookie preferences through browser settings.

9. International Data Transfers

In cases where data is transferred internationally, we ensure adequate safeguards are in place, following data privacy laws and ISO 27001 controls.

10. Policy Updates and Review

This privacy policy is subject to regular review to ensure compliance with changes in laws, regulations, or business practices. The latest version will always be available on our website.

11. Contact Information 

For questions or concerns regarding this privacy policy or data management practices, please contact: 

ISMS K9 Security Management Inc.

Data Protection Officer (DPO) 

Email: info@ismsk9.org

This privacy policy reflects ISMS K9 Security Management Inc.'s dedication to maintaining privacy, security, and trust through rigorous compliance and responsible data handling.